Customer Testimonials
Have been a Customer of Lexus of Atlantic City for 20 years. My wife and I just took delivery of our 4th Lexus from Lexus of Atlantic City this past week. Helen, our sales professional, remains, in our opinion, the best in the business. From sales to service we highly recommend Lexus of Atlantic City.
I truly value the excellent customer service I experienced with Lexus of Atlantic City for an oil change and scheduled maintenance. What really stood out was their attention to detail and genuine care for customer satisfaction. Harry kept me informed along the way. It’s clear they take pride in their work and value their customers. Thank you!
Lexus of Atlantic City was Very accommodating and professional. Family like vibes where everyone is from the area.
This is our second car purchase at this dealership and we have been very happy with the sales and service. Helen Bitzberger was our salesperson for both cars. She was a pleasure to work with. She stayed in contact with us while we waited for the car to come in and was very knowledgeable about the car when we took delivery.
They know their cars! Pleasant, courteous, don't push, one stop shop, Easy to get to
Easy access to dealership locationL Harry is very accomodating polite pleasant. Caring familiar with the history of my car offers to resolve to my satisfaction.
I recently purchased a vehicle from Lexus of Atlantic City. Whole team was excellent specifically Helen( Sales person) was excellent, took us for test drive, explained everything about car, very helpful in whole process of buying the car and very nice person. David and Michael were very helpful also.i am very pleased with them.
Our sales woman, Helen, is a 10/10! We have been with Lexus for 17 years and just purchased a TX. Helen has always been kind, caring, and fair! We feel like she is our friend and always has our best interest at heart. This dealership is top notch! They want to help their customers and have excellent loyalty programs. This is why we are continuous customers and enjoy our lexus vehicles. We could not be happier!
My experience with Sal in sales and Mike in financing was great. Both were non judgemental & helpful with logistics. We felt like we got the "Lexus experience" without the icky pressure and without having to sit at a million diff desks while we were there.
My sales woman Helen was very knowledgeable. I loved that she was not pushy. She helped make the transition smooth.
My first service at Lexus of Atlantic City was amazing. When I first called to make my appointment I spoke with Harry, one of their Service Consultants. Upon arriving at the dealership I was greeted by a very personable gentleman who took all of my information and then introduced me to Harry. Sorry I didn’t get the other gentleman’s name but he was all smiles and very professional.Harry was an absolute gentleman and very professional. We shared some good laughs while he was processing my work order. You can tell he and everyone else that was in ... Read More DealerRater - Sep 21, 2024
The Atlantic City Service Department always does a good job for us. They are professional in their work and always let us know if anything may need attention at our next visit. They have always been able to schedule us in a few days. Our hometown Lexus Dealer often makes us wait three weeks. We have been coming here for 20 years and their superior service department was a major factor in deciding to purchase our current car here.
I don't know how to get them to service my 2024 RX 350L when they don't answer their phone and don't return messages. I called the service department twice wiith no call back. I called the Asst. Service Manager and left a message that was not returned and then the next day I called the Service Manager Manager and left a message and e did not return my call.
I have been using this dealership to service my Lexuses for many years and have consistently had a problems with them not returning calls. AFtet paying $65,000 for my car ... Read More DealerRater - Aug 22, 2024
Helen was a real gem. She worked with us through the entire process and made it a pleasure. Helen even kept in touch with us after the sale. If you go to Lexus Of Atlantic city, ask for Helen.
Tina was excellent in taking the time to understand the issue of us not having the lock to remove our tire in order to fix the flat. She not only handled our emergency with in 24 hours but found a lock we could purchase. This is the second time she has handled our situation in an excellent customer service manner.
I don’t know how they get any good reviews. Their prices are not competitive with other Lexus dealers. I have tried to buy from them on two separate occasions an RX 350 in 2017 and 2023 and after giving them every chance, ended up going elsewhere. I can’t remember when they returned my phone calls for service on the first attempt. I have to try several times to get someone to make an appointment.for me. I’m moving my service to Lexus of Cherry Hill. They are much more aggressive on sales and hopefully they will return my calls for ... Read More DealerRater - Aug 8, 2024
Helen was the best sales professional I have ever dealt with. Buying a car is stressful, she did everything to make this a pleasant experience. She has much knowledge about the car and helped to personalize my choice of vehicle. She is the best
We had a great experience buying our vehicle. Helen was exceptional on helping the transition go smoothly.
Tina was terrific and courteous. Service was prompt and efficient. The hybrid loaner car was very good.
Lexus in for 10,000 service. Sarah was superb. Rate her 5. Car wash second rate.. floor mats not vacuumed
Courteous salesperson and knowledgeable and informative person without being pushy wanting to know what I was interested in
Our first time buying a Lexus and Helen Bitzberger was friendly and very helpful. She explained everything, and when I wasn’t sure which model to get, she wasn’t pushy and was very patient, allowing me to drive a few models until I settled on the one that fit me best. She took her time to show me all the features, and it was an overall pleasant and easy experience.
My second time purchasing a Lexus from this dealership, I made sure to ask for Helen Bitzberger who I dealt with the first time very friendly, helpful a pleasure to deal with. She made the whole process of leasing a car a smooth and pleasant experience along with the General manager Dave. They went above and beyond to get me the deal I wanted. Thank You!
Tina at Lexus of Atlantic City was awesome and very helpful. Explained what the car needed and got me on a loaner until the car was fixed. Its my go to place to fix my Lexus, have to give CREDIT to the fellas working on the cars. Thank you Carlos
Friendly very helpful Helen was amazing and so was Joe . I was very pleased with my purchase
Lexus of AC are always professional, have service my vehicle for over 10+ years doing a great job all the time. Thanks!
Lexus of Atlantic City made buying a car, stress-free and efficient. Except for insurance and financing, all details were handled prior to my arrival.
Several years ago, I made a purchase at Lexus of Atlantic City. At that time, Helen Bitzberger was my sales representative. I recently returned, wanting to trade my Lexus for a newer model. From my past experience in dealing with Helen, I knew I wanted her to handle the transaction. She had made the whole process of buying a car a smooth and pleasant experience, and this time she did not disappoint. Helen’s professionalism, knowledge, and skills guided me to the right car. Her concern for wanting me to be happy with my choice was evident. I never felt ... Read More DealerRater - Feb 23, 2024
Professional customer care and knowledgeable of their vehicles. They were willing to go beyond the expected to accommodate our needs.
I am a first time Lexus buyer. I had the most pleasurable experience with Helen Bitzberger as my sales person. I would definitely return in the future! Thank You Helen, Susan Davidson
Always welcoming, accommodating & very service oriented. So nice to know such a reliable dealership is right here in your neighborhood. Highly recommend!
Outstanding service from the time you drive in to drop off area are checked in by concierge, who then takes you to service advisor. My advisor Harry is always on top of things throughout the service process.
An absolute pleasure to work with Lexus of Atlantic City. I leased a Lexus car several years and now I just purchased my first Lexus. Helen is absolutely wonderful and made the entire experience very pleasurable. She is very professional and knowledgeable about Lexus vehicles.
Just purchased another Lexus. Prior to the sale I contacted Helen outlining our needs. A few weeks later she contacted us advising the perfect car for us was available. The sale process went very smoothly and quickly. Helen is quite knowledgeable in the Lexus product as well as very personable. Over the years we've had Harry as our service advisor. He is the best as well.
PEOPLE ARE GREAT THE SERVICE IS OUTSTANDING THEY MAKE IT VERY EASY FOR ME TO GET MY CAR SERVICED
An absolutely pleasurable experience whether leasing or buying a new car. Professional, courteous, knowledgeable and no pressure
We’ve just purchased our 4th vehicle from Lexus of AC. Helen is the best!! Always so professional, knowledgeable & helpful.
From the beginning to the end, amazing! Helen is a gem! She goes over and beyond. This dealership is no pressure. Definitely a repeat customer!
They have very Friendly staff and informative too, they have excellent service ,and their on time too.
A very fair, professional and honest dealership during the 13 years of doing business with them!
This is my third vehicle purchased at Lexus of Atlantic City. My experience in each of these transactions have been top notch. Helen Bitzberger was extremely helpful taking time to explain the various nuances of my new RX350. Although I live a distance away from the dealership and there are closer dealerships I would not consider purchasing anywhere else. Their service and courtesies are excellent.
Bought yet another Lexus from this dealership today and, as before, it was a first-rate and painless experience thanks in no small part to our friendly and knowledgeable salesperson Helen. As I'd requested, the paperwork had been prepared before we arrived and that saved my wife and me lots of time, especially as it was a 3-hour drive round trip. All we had to do was test-drive and sign! Helen took her time with us, pairing the phone and getting other important things set up, and she didn't let us leave until she knew we were comfortable enough ... Read More DealerRater - Sep 26, 2023
Concierge meets you at your car, knows your name and takes you to your service advisor. Registration is quick and easy, they even walk you to your loaner car. Everyone you walk by says hello. Pickup is just as good as drop off.
Helen was so great to work with. Got us a good deal on the Lexus gx. She is very knowledgeable and a real asset to Lexus Dealership. Helen is th reason my husband and I came back to Lexus of Atlantic City. APlus service.
Everyone was very helpful and nice to me Harry in service and Helen in Sales
Helen lead the charge and did a fantastic job. She listened and understood what I was trying to accomplish and put together a wonderful experience on my trade-in. I would recommend Lexus of AC, and particularly Helen, again without hesitation.
Very nice and exelent service! Thank you very much. For helping and give me a guidance
The dealership was wonderful to work with. Listened to what I wanted and delivered!! Great experience!!
Went in and was immediately helped. Found a car I wanted and Helen made sure I could get it in the color I wanted. She was very helpful and answered any questions I had.
Dealership made the buying experience very smooth. Found the exact car we wanted faster then expected. Helen was very helpful and professional. A+++ transaction.
I have been searching for a RC350 for over a year in a nice color and a friend finally found one for me in Atlantic City. Since I live over an hour away, I was not ready for the drive during the week and to sit in the dealership for the night. I called and spoke with Helen right away. I was able to purchase my car on the phone with her all during my drive home from work. She took care of all my paperwork via text message. I barely had to do any work. When I went to ... Read More DealerRater - Aug 9, 2023
My thanks to Helen for finding me the car I wanted. The whole process from beginning to end was stressless and I am very happy with my purchase. Thanks, Helen,
It was friendly helpful great service, I love Lexus in Atlantic City very nice service.
Very helpful and knowledgeable about there cars. I was in and out in record time.
Amazing Experience with Helen and Jason n Joe … worked hard to get me into my New Lexus GX460 … thank you
Harry Collins in service is always courteous and efficient. When they find a problem, they fix it! The complimentary car wash is always appreciated.
From onset to delivery and beyond, Lexus of AC was a perfect experience. Everyone was polite, courteous, and professional. They facilitated my selection expeditiously and seamlessly in minimal time. Dave, Helen, and Chris are deserving of particular notice because of the comfort level they gave me. I have purchased many cars in my lifetime from good agencies but, none equaling the overall experience from Lexus of Atlantic City. I love my new car. Fred Klein
The staff could not be any friendlier. This is a GREAT place to buy a Lexus My thanks to Helen, Dave, Sara, Chris
Staff is friendly and very professional. A loaner vehicle was provided, it was to my satisfaction. I was pleased with the work completed on my vehicle.
Very efficient, prompt in time slots and very easy to deal with. Good work!! Thank you.
We became Lexus customers about 10 years ago when Helen sold us our first E350. We have been loyal to Helen and the entire Lexus team ever since! Service department is great and Helen is just a pleasure to do business with! We love her!
Excellent dealer from Sales to Service. We have had very good results with Lexus of AC for over 22 years. My wife just leased her second Lexus and we dealt with Helen Bitzberger who was very professional and made the process as easy as it could have been. while i am writing the review I want to add my experience with service the staff that work for Jim and Chris are also very competent and get the job done.
Great service including careful explanation of the work required and rationale. No pressure just straight up information and prompt followup.
Amazing Team Work … Service Department is Hands down The Best I ever seen . Thank you
The team was so easy to work with, an absolutely seamless process! I would recommend to anyone! A truly great experience! Helen was a phenomenal saleswoman who was nothing but accommodating throughout the process.
Hands down the easiest deal I’ve ever made. Couple calls with Helen which was extremely professional and polite and the deal was closed. Picked up my car the very next day.
Great service department — they take the time to explain repairs needed and cost upfront — friendly people
Everything happened so fast. I would like to thank Helen for helping us out with our purchase. This has been one of the best experience I have had at a car dealership.
Helen did an excellent job and had everything ready. I purchased a Lexus IS350 off lease and then leased another NX 450h+ Hybrid from this dealership. I drove almost 3 hours to get the car and I will be coming back to this dealership everytime I buy a new Lexus. Joe did an excellent job with all the paperwork. The best part was I completed both of these transactions plus a test drive in under 45 minutes. I highly recommend this dealership to anyone on the east coast that wants to buy a Lexus. It was well worth the drive from MD!!!!
Pleasant to deal with Prices are premium Efficient in every respect This is my 3rd Rx350 and I very much like the vehicle
We had a positive experience once again with the Lexus of Atlantic City with Helen Bitzberger and the remaining members of the team.
We first met Helen Bitzberger in 2007 when we leased our first 350ES. Ever since our first lease we have returned to Lexus of Atlantic City to work with Helen with each new lease. Helen would periodically checked with us with each lease to see if we had any questions and to be sure we were still pleased with our car. This time Helen convinced us to try the RX350 and we both fell in love with it. ... Read More DealerRater - Apr 8, 2023
This is my fifth car I will be buying here. .When I come here I am treated with courteously and respect. no one has ever pressured me to buy a car. they have listened and did their best to provide me with the vehicle that I want.
Very positive experience and purchase, fast, thorough friendly and courteous. Helen B. Is the best sales person we’ve ever dealt with.
I purchased a car from Antonia at the Lexus of AC dealership and she was fabulous!
I visited in December to purchase a GX 460 and met Helen. Not having the GX color and options in stock. I gave Helen my specs for my new 2023 Lexus GX 460
Helen and Jason worked hard & got allocation from Lexus. My new GX arrived from Japan 3-months later, perfect to my specs.
Helen is a great communicator and kept me informed through the entire process. I appreciate the entire team who made it happen including ordering the dash camera through Chris in the parts department.
Helen Bitzberger -Sales
Jason Chiorazzo - Sales Manager
Joseph Ciaburri _ Business agent
David Steele - ... Read More DealerRater - Mar 22, 2023
They did a great job of having everything ready for when I arrived at the dealership. Also, it was my first Lexus and they spent a lot of time going over the controls and features before I left. Everyone was so nice and I did not feel any pressure.
My husband and I had a great experience purchasing a new SUV from Lexus of AC. Helen Bitzberger was very professional throughout the entire process. Joe was phenomenal in the finance department as well. We were in and out of the dealership in record time, and we thrilled with our new car.
We were looking for a Lexus SUV for quite a long time and were referred to Lexus of Atlantic City. Our sales person, Helen Bitzenberger went above & beyond in making our purchase, pleasurable and seamless. We would highly recommend Helen to our friends and family. She is a true asset to the dealership as evidenced by her outstanding customer service!
I had a great experience. Helen Bitzberger was my salesperson and she was a pleasure to work with from the very beginning. I found all the staff to be very pleasant throughout my purchase experience. There were also a few items that they agreed to provide on the strength of their word and they delivered.
My experience with Lexus of AC is that they very professional, polite and service friendly. I, also, find the quality of their work to be exceptional.
Sara did a great job scheduling me in and providing an accurate quote on price and service time. Great customer service.
Harry is one of the most positive people I have ever met. He goes beyond any expectations and it is the pleasure dealing with Lexus of AC
Excellent customer service. Have used several times and everything always goes very well. Thank you to the service dept!
Outstanding service and customer relations Second to none. Can’t thank John and David enough
Having moved to Middle Township after using the Princeton area Lexus for several years, I found the interaction with my service technician and the people working in that area to be professional, attentive and gracious from the moment that I arrived until I paid for service. However when I called to make an appointment, the service person answering the phone seemed annoyed that I was surprised that my urgent car problem could NOT be addressed for approximately one week……since I couldn’t wait I had to seek service from an alternative source. I found the unhelpful attitude and the ... Read More DealerRater - Dec 13, 2022
Excellent customer service Helen had us out of there in an hour with purchase of new vehicle
Helen, Jason, and the entire team at Lexus of AC goes above and beyond to make you feel like a valued customer. Their service is incredible and they are always available to answer any questions.
Yesterday my husband and I had a wonderful experience thanks to our salesperson Helen at Lexus of Atlantic City. Helen is not your stereotypical pushy car salesperson, she is extremely knowledgeable, kind and most importantly helpful. Had it not been for her I’m afraid we would have bought the wrong model that would not have met our needs, instead she made it possible for us to buy the best vehicle for us and still stay within our budget. The customer service we received from Lexus of Atlantic City by far is top notch! This is the third vehicle we ... Read More DealerRater - Nov 26, 2022
Helen Bitzberger at Lexus of Atlantic City did an outstanding job of obtaining the exact auto I requested. She also made my purchase as smooth as possible. As a matter of fact everyone at this dealership preformed professionally. I highly recommend Helen and Lexus of Atlantic City.
My 7th Lexus, and Lexus of Atlantic City is tops! Great car, terrific sales staff, service and service staff also excellent! My highest recommendation!
Great service and transparency throughout the whole process. Very quick and painless. They made my buying experience enjoyable.
This dealership goes above and beyond not only in sales but in service. I have been a 15 year customer and can’t say enough positive things. Jason Chiorazzo & Helen Bitzberger are friendly, professional, thorough and search for a vehicle to meet your needs. My former vehicle Lexus was totaled while parked and it caught me off guard as far as acquiring a new vehicle. Most dealerships have limited inventory but they were able to place me in a 2022 Rx350L of my color choice and I am thrilled! If I could give you a 10 star rating, I would! It’... Read More DealerRater - Nov 7, 2022
I just bought my second Lexus from here , was in the market for an ES350 F-Sport and managed to be in stock right at the time I was looking for it , I have worked with Helen B, throughout the process I highly recommend anyone looking to purchase a great high quality vehicle.
Helen and the entire staff were courteous and extremely efficient I entered the dealership with five requests and Helen was able to meet them all. I was in and out within an hour and driving my beautiful Lexus home. Thank you all for your kindness and professionalism. The entire experience did not disappoint.
Helen was amazing to work with. She understood my needs and offered guidance throughout the process. The entire process was quick, easy, and rewarding! It is great to know there are sales consultants like Helen who's primary goal is to ensure the happiness of the customer. I will certainly be looking to use Helen in the future and highly recommend Helen and the dealership overall.
Helen did an incredible job finding us the right RX. Thank you Helen and the rest of the Lexus team. They are a five star for me. Jaime and Iris
Helen Bitzberger is the finest sales consultant in the industry. Lexus AC is our dealership.
My service person is Sara and she is amazing! Knows her customer service is what keeps people coming back! Polite, courteous, and gets job done ON TIME!
It’s always a pleasure doing business with Helen and the staff at Lexus of Atlantic City. They make buying or leasing a car so easy!
I’ve been to this dealership a number of times. The staff is very accommodating. I always leave there with a good experience